EXCHANGE AND CANCELLATION POLICY (DIRECT ONLINE PURCHASES)

** Orders will be fulfilled as per availability.

** No return, exchange or refund options will be available on the purchase of accessories.

** No refund option will be available due to any price change at any time.

The Watch Factory reserves the right to cancel orders without prior intimation.

  1. To initiate cancellation of a product purchased directly from [email protected], the customer must contact our helpline: +91 7297000248, from Monday to Saturday, 10:00am to 6:30pm, IST, or reply on the order confirmation email received from [email protected]  at the time of purchasing the product.
  2. An order can only be cancelled or exchanged before it is shipped (not applicable on end-of-season sales) by www.watchfactory.in. In this case, upon receiving a cancellation request, [email protected] will give credit note of the entire amount of the purchase within 7 business days*.
  3. The amount will be given to the same login account from which order is placed.In the case of an exchange, any extra difference to be paid will be borne by the customer. The exchange policy does not apply to accessories bought on [email protected]
  4. If a cancellation request is initiated after the product has been shipped by [email protected] then the customer will have to follow the process as mentioned under the exchange and refund policy, where all the terms and conditions specified therein will be applicable.