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FAQs

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Check our FAQs for a quick answer

Office

A2Square Luxury Private Limited
Shop No. 2, Ground Floor, Saraf Heights
Plot No. B-4-F & B-4-G
Prithviraj Raj Road, C Scheme
Jaipur, Rajasthan – 302001
India

Email us

support@watchfactory.in

Call us

Phone: 1800-891-2866 
11 AM – 8 PM, Monday to Saturday

Frequently asked questions

Have questions? We’re here to help

Are all watches sold on your website genuine?

Yes. All products listed on our website are 100% genuine and sourced directly from authorised brand partners and official distributors in India.
We do not deal in counterfeit or grey-market products.

Do your watches come with a warranty?

Yes. All watches come with official manufacturer warranty, wherever applicable.
Warranty duration and coverage depend on the respective brand.

Can I return or exchange my order?

We do not offer returns for reasons such as change of mind or personal preference.

However, we provide replacement support in case of:

  • Manufacturing defects
  • Wrong product delivered
  • Damage during transit

Please refer to our Return & Refund Policy for full details.

How long does delivery take?

Estimated delivery timelines:

  • Jaipur & nearby: 1–2 business days
  • Major cities: 2–5 business days
  • Other locations: 3–7 business days

A tracking link is shared once your order is dispatched.

When will my order be shipped?

Orders are typically dispatched within 24 hours of successful payment confirmation. However, in certain cases, dispatch may take up to 2–3 business days depending on product availability and additional quality verification processes.

Do you offer Cash on Delivery (COD)?

Yes, COD is available on eligible orders.

For orders above ₹10,000, a partial advance payment may be required to confirm the order.

What payment methods do you accept?

We accept:

  • Credit/Debit Cards
  • UPI
  • Net Banking
  • EMI options (subject to bank approval)

All payments are processed securely through trusted payment gateways.

Is No Cost EMI available?

No Cost EMI may be available depending on your bank and card eligibility.
Approval is entirely handled by the issuing bank.

How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS/email/WhatsApp.

What should I do if I receive a damaged or defective product?

Please contact us within 24 hours of delivery with clear images or videos.
Our team will verify the issue and assist with replacement or resolution.

Can I cancel my order?

Orders can be cancelled within 6 hours of placing the order, provided they have not been processed or dispatched.

Do you ship internationally?

Currently, we only ship within India.
International shipping will be introduced soon.

How can I contact customer support?

  • Email: support@watchfactory.in
  • Phone: 1800-891-2866
  • WhatsApp: +91 63679 08052

Support Hours: 11:00 AM – 8:00 PM (Monday to Saturday)

Is my personal data safe?

Yes. We follow strict data protection practices.
We do not sell or share your personal data with third parties.