Shipping policy

Shipping & Delivery Policy

Last Updated: May 2026

This Shipping & Delivery Policy applies to orders placed on www.watchfactory.in and www.thewatchfactory.in, operated by A2Square Luxury Private Limited.

1. Order Processing & Dispatch

  • Orders are typically processed and dispatched within 24 hours of successful payment confirmation.
  • Orders placed on weekends or public holidays may be processed on the next working day.
  • Dispatch timelines may vary depending on product availability and order verification requirements.

2. Delivery Timelines (India)

Estimated delivery timelines:

  • Jaipur & nearby regions: 1–2 business days
  • Major Indian cities: 2–5 business days
  • Other locations: 3–7 business days

All orders are shipped via trusted logistics partners such as:

  • BlueDart
  • Delhivery
  • DTDC

A tracking link will be shared once your order is dispatched.

3. Shipping Charges

  • Free shipping on orders above ₹1,000
  • Orders below ₹1,000: ₹300 shipping fee
  • Cash on Delivery (COD): Additional ₹100

4. Packaging & Product Safety

All products are securely packed using protective, shock-resistant packaging suitable for premium watches and accessories.

We take reasonable care to ensure that your order reaches you in proper condition.

5. Delivery Attempts & Failed Deliveries

  • Courier partners typically make multiple delivery attempts
  • If an order is refused or remains undelivered due to:
    • Customer unavailability
    • Incorrect address
    • Refusal to accept delivery

The shipment may be returned to us, and applicable logistics charges may be deducted.

6. Customer Responsibilities

Customers are responsible for:

  • Providing accurate and complete shipping details
  • Being available to receive the delivery
  • Cooperating with courier partners

We are not responsible for delays or delivery failures caused due to incorrect information or customer unavailability.

7. Delays & Force Majeure

Delivery timelines are indicative and may be affected by:

  • Weather conditions
  • Logistics disruptions
  • Government restrictions
  • Unforeseen external factors

We shall not be held liable for delays caused by such circumstances.

8. High-Value Orders & Verification

For security purposes, certain high-value orders may require:

  • Additional verification
  • Prepaid confirmation

We reserve the right to delay or cancel orders that do not pass verification checks.

9. Transit Damage or Issues

If your order is received in a damaged condition:

  • Notify us within 24 hours of delivery
  • Share clear images/videos for verification

After review, we will assist as per our Return & Refund Policy.

10. Future International Shipping

International shipping services are currently not available.
We may introduce international delivery options in the future.

11. Contact Information

For any shipping-related queries:

A2Square Luxury Private Limited
Email: support@watchfactory.in
Phone: 1800-891-2866
WhatsApp: +91 63679 08052
Support Hours: 11:00 AM – 8:00 PM (All Days)