EXCHANGE AND CANCELLATION POLICY

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** Orders will be fulfilled as per availability.

** No return, exchange or refund options will be available on the purchase of accessories & Watches

** No refund option will be available due to any price change at any time.

The Watch Factory reserves the right to cancel orders without prior intimation.

  1. To initiate cancellation of a product purchased directly from watchfactory.in , the customer must contact our helpline: 1800 891 2866, from Monday to Sunday, 10:00am to 6:30pm, IST, or reply on the order confirmation email received from support@thewatchfactory.in  at the time of purchasing the product.
  2. An order can only be cancelled or exchanged before it is shipped (not applicable on end-of-season sales) by www.watchfactory.in. In this case, upon receiving a cancellation request, support@watchfactory.in will give credit note of the entire amount of the purchase within 7 business days*.
  3. The amount will be given to the same login account from which order is placed.In the case of an exchange, any extra difference to be paid will be borne by the customer. The exchange policy does not apply to accessories bought on watchfactory.in

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