Privacy Policy

Privacy Policy

Last Updated: May 2026

This Privacy Policy describes how A2Square Luxury Private Limited (“we”, “our”, “us”), operating through www.watchfactory.in and www.thewatchfactory.in (collectively, the “Website”), collects, uses, processes, and protects your personal information.

By accessing or using our Website, you agree to the terms outlined in this Privacy Policy.

1. Business Information

A2Square Luxury Private Limited
Shop No. 2, Ground Floor, Saraf Heights
Plot No. B-4-F & B-4-G
Prithviraj Raj Road, C Scheme
Jaipur, Rajasthan – 302001, India

GSTIN: 08AAZCA2617B1ZO

Customer Support:
Email: support@watchfactory.in
Phone: 1800-891-2866
WhatsApp: +91 63679 08052
Hours: 11:00 AM – 8:00 PM (All Days)

2. Our Commitment to Authenticity & Privacy

We are an authorised retailer of premium watch brands, and all products listed on our Website are 100% genuine and sourced directly from authorised brand partners.

We respect your privacy and are committed to safeguarding your personal information.

We do not sell, rent, or trade your personal data to any third party.

3. Information We Collect

We may collect the following categories of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

b. Transaction Information

  • Order details
  • Payment confirmation
  • Purchase history

(Note: We do not store full card or banking details. Payments are processed securely via trusted third-party payment gateways.)

c. Technical & Usage Information

  • IP address
  • Browser and device information
  • Cookies and usage data
  • Website interaction data

d. Communication Data

  • Emails, WhatsApp messages, and customer support interactions

4. How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling orders
  • Managing payments and transactions
  • Providing customer support
  • Sending order updates and service-related communication
  • Improving website performance and user experience
  • Detecting and preventing fraud or unauthorized activity
  • Sending marketing communications (only with your consent or opt-in)

5. Sharing of Information

We may share your information with trusted third parties only when necessary, including:

  • Payment service providers (e.g., Cashfree, Razorpay)
  • Logistics and delivery partners
  • Technology providers (e.g., Shopify infrastructure)
  • Marketing tools (for opted-in communications only)

All such partners are required to maintain confidentiality and data protection standards.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Personalize content and advertisements

You may disable cookies through your browser settings, although some features may be affected.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

9. Your Rights

You may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, please contact us at support@watchfactory.in

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external websites.

11. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. International Data Transfers

Your information may be processed or stored outside India through our service providers. We ensure appropriate safeguards are implemented.

13. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be reflected on this page with a revised “Last Updated” date.

14. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact:

A2Square Luxury Private Limited
Email: support@watchfactory.in
Phone: 1800-891-2866
WhatsApp: +91 63679 08052