Terms of service
Terms of Service
Last Updated: May 2026
These Terms of Service (“Terms”) govern your use of www.watchfactory.in and www.thewatchfactory.in (collectively, the “Website”), owned and operated by A2Square Luxury Private Limited (“we”, “us”, “our”).
By accessing or using our Website or purchasing from us, you agree to be bound by these Terms.
1. Business Information
A2Square Luxury Private Limited
Shop No. 2, Ground Floor, Saraf Heights
Plot No. B-4-F & B-4-G
Prithviraj Raj Road, C Scheme
Jaipur, Rajasthan – 302001, India
GSTIN: 08AAZCA2617B1ZO
Email: support@watchfactory.in
Phone: 1800-891-2866
WhatsApp: +91 63679 08052
2. Eligibility
By using this Website, you confirm that:
- You are at least 18 years of age
- You are legally capable of entering into binding contracts
3. Authenticity of Products
All products listed on our Website are 100% genuine and sourced through authorised brand partners. We do not deal in counterfeit or unauthorised goods.
4. Orders & Acceptance
- All orders placed are subject to verification and acceptance
- We reserve the right to:
- Cancel or refuse any order
- Limit quantities per customer
- Reject suspicious or fraudulent transactions
In case of cancellation, applicable refunds will be processed as per our Refund Policy.
5. Pricing & Errors
- Prices are subject to change without prior notice
- Despite best efforts, errors may occur in pricing or product details
We reserve the right to:
- Correct errors
- Cancel orders placed with incorrect pricing
In such cases, a full refund will be issued.
6. Payments
We accept payments through secure third-party gateways such as:
- Cashfree
- Razorpay
We do not store complete card or banking details.
EMI Disclaimer:
Availability of EMI or No Cost EMI depends entirely on the issuing bank. We do not guarantee approval.
7. Shipping & Delivery
Orders are processed and shipped as per our Shipping Policy.
Delivery timelines are indicative and may vary due to:
- Logistics delays
- External factors beyond our control
8. Returns, Refunds & Cancellations
All returns, refunds, and cancellations are governed by our Return & Refund Policy, available on the Website.
9. User Responsibilities
You agree not to:
- Use the Website for unlawful purposes
- Provide false or misleading information
- Attempt to disrupt or misuse the platform
10. Intellectual Property
All content on this Website, including:
- Images
- Logos
- Product descriptions
- Website design
is the property of A2Square Luxury Private Limited or its licensors and is protected under applicable laws.
11. Third-Party Services
Our Website may integrate with third-party services including:
- Payment providers
- Logistics partners
- Technology platforms such as Shopify
We are not responsible for third-party service interruptions or policies.
12. Marketing & Communication
By providing your contact details, you consent to receive:
- Order updates
- Service notifications
- Promotional communications (where opted-in)
SMS / WhatsApp / Email:
- You may opt out at any time using unsubscribe options or by contacting us
- Standard messaging/data charges may apply
13. Limitation of Liability
To the fullest extent permitted by law:
- We shall not be liable for any indirect, incidental, or consequential damages
- Our total liability shall not exceed the value of the order placed
14. Indemnification
You agree to indemnify and hold harmless A2Square Luxury Private Limited from any claims, damages, or losses arising from:
- Your violation of these Terms
- Misuse of the Website
15. Termination
We reserve the right to suspend or terminate access to our Website if:
- These Terms are violated
- Fraudulent or suspicious activity is detected
16. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of Jaipur, Rajasthan.
17. Changes to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the Website constitutes acceptance of such changes.
18. Contact Information
For any questions regarding these Terms, please contact:
A2Square Luxury Private Limited
Email: support@watchfactory.in
Phone: 1800-891-2866
WhatsApp: +91 63679 08052
